Contact point for users

This contact form is the single point of contact for users according to Article 12 of the Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services and amending Directive 2000/31/EC (Digital Services Act).

Messages sent via this form are handled by our Support Team. Depending on the topic, your request may be escalated to the relevant specialist team.

We may send an automated acknowledgment confirming that your message was received. We typically respond within 5 business days. In exceptional cases (for example, higher-than-usual request volume, the need to verify information, or if any additional details are required), our response may take longer.

We do not use automated tools to route or assign messages submitted through this form. Your message is handled and reviewed by a human.

We will reply to the email address you provide in the form.

You may contact us in English or Czech. Responses are generally provided in English. If you contact us in another language, we may ask you to resubmit your request in English to ensure we can respond accurately.

Please do not use this form to request removal of videos or report content. If you wish to make a take-down request based on copyright grounds you must use this form exclusively, otherwise your request may not be received. If you wish to make a take-down request based on something else than copyrights, please use the abuse reporting form.

Please note that misuse of this form will be punished in accordance with the applicable laws and the Terms of Service.

Contact point for authorities

This contact form is intended for communications with the European Board for Digital Services, the European Commission and the official authorities of the EU Member states in compliance with Article 11 of the Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market For Digital Services and amending Directive 2000/31/EC (Digital Services Act).

You may use English or Czech language for your communication with the point of contact.

If you are not an authorized representative of one of the above listed agencies, do not use this form!
Misuse of this form will be punished in accordance with the applicable laws and the Terms of Service.